Dear Tom, We were so very pleased – again – that you looked after us yesterday.  Thank you so very much.  I had so many comments about the fabulous cakes in particular and the food in general – eg those sausage rolls…; and also about the exceptional service provided by you and your staff.  We are so grateful for your calm and pleasant professionalism in the midst of cramped spaces and crowds of people.  You and your team did a superb job.  And thank you for your kind words about our mother – we were very touched by such a wonderful demonstration of feeling by so many people. With very many thanks to you all.